Using the Write-On Handheld for Payment Processing
Pay-at-the-Table is ideal for full service restaurants, stadiums, cocktail bars and other hospitality environments where payment is currently processed at a central location, far from the customer's view
Tables are freed up more quickly when customers don't have to stay at the table waiting for their credit card to be returned. And customers love it when they can pay their check without losing sight of their credit card. They appreciate the protection against identity theft and -- when they're in a hurry -- are glad to skip the wait for their credit card to be returned. Restaurants no longer need hassle with storing credit cards that customers accidentally leave behind.
Any approved handheld computer, including Apple's iPod touch, can be used as a Pay-at-the-Table device. Simply fit it with a mag stripe reader and load it with the Write-On Handheld app to easily process payments at tableside.
Even restaurants who aren't ready for tableside order-taking can realize significant bottom line benefits at very little cost by using the Write-on Handheld for payment processing.
Why is Pay-at-the-Table an Important Concept
Consumer identity theft and credit card fraud are common items in the news today. Patrons of your restaurant are well aware of this and today's savvy consumer has increased expectations about how the businesses they frequent are protecting their personal information.
Here's the scene: Your server brings the check, takes a credit card and walks out of the customer's sight to a POS terminal to swipe the card. Are you confident that the customer's credit card information is safe? More importantly, is your customer confident that your restaurant is doing all it can to protect their personal information and that their information is safe?
If you answered no to either of those questions, you may not only miss a chance to differentiate yourself in a crowded marketplace but fail to realize other important business benefits of offering Pay-at-the-Table.
Servers - If your staff can text message, they can learn to use the iPod Restaurant Manager Handheld in under 15 minutes. And they'll love it because it means less running, better service – and better tips!
Managers - Using the RM Monitor app, keep tabs on key real time data about your restaurant whether you are on site or away, at home, on vacation, or tending other business. In just a few seconds you can access the most up to date data important to managing and monitoring your location.
Quick Service - The Write-On Handheld is the ideal "line-busting" tool to implement when the lines get long at the cashier stations